Exchange Charges & Refund Policy
We want you to be happy with your purchase! If you need to exchange an item or request a refund, please read the details below:
1.Exchange Policy:
Eligibility for Exchange:
-You can exchange items within 7 days from the date you receive your order.
-Items must be in their original, unused condition with all tags, packaging, and accessories.
-Certain items like toys, beds & mattresses, food & treats , training essentials, custom-made products are not eligible for exchange or return
Exchange Process:
-To initiate an exchange, please contact our customer support at customercare@petsempire.in or 9999899281 with your order number and the item you’d like to exchange.
-Once your exchange request is approved, we will guide you on how to return the item and process the exchange.
Exchange Charges:
-An exchange fee of Rs.100 will be charged for each exchange. This fee helps cover handling and processing costs.
-Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
-If you’re exchanging for an item of higher value, you will need to pay the price difference.
-If the exchange is for a product of equal or lesser value, we’ll process the exchange without additional charges.
2.Refund Policy:
Eligibility for Refunds:
-Refunds are available only if the item is defective, damaged, or if you received the wrong item. To request a refund, please contact us at [email/contact details].
-Refunds will not be issued for items returned after [X days] or if the items are used, damaged, or missing parts.
Refund Process:
-If your refund request is approved, the amount will be credited back to your original payment method within 7 days
-Shipping charges are non-refundable. If you received free shipping on your original order, the shipping cost will be deducted from your refund.
Exceptions:
Items not eligible for refund: toys, beds & mattresses, food & treats , training essentials, custom-made products
If the product is returned because of a customer’s change of mind, exchange or store credit may be offered instead of a refund.
3. Important Notes:
Shipping Costs: Any shipping costs related to exchanges or returns are the responsibility of the customer unless we made an error (e.g., sending the wrong item or a defective product).
Processing Time: Refunds and exchanges are processed within 7 days] after we receive the returned item. You will be notified once the exchange or refund has been completed.
Contact Us:
If you have any questions or need assistance with exchanges or refunds, feel free to contact our customer service team at customercare@petsempire.in or 9891999281
